Return & Exchange Policy

1. Eligibility for Returns

We accept returns only under the following circumstances:

• Product received is damaged during transit.
• Wrong product has been delivered.

To be eligible for a return, you must:

• Raise a return request within 48 hours of delivery.
• Provide clear photographs and videos of the product and packaging.

2. Non-Returnable Items

The following items are not eligible for return:

• Customized or personalized products.
• Products damaged due to misuse, mishandling, or improper care.

3. Exchange Policy

We offer exchanges only for:

• Damaged products.
• Incorrect products delivered.

Once approved, the replacement product will be shipped at no additional cost.

4. Return & Exchange Process

1. Email us at privikahandcraftstudio@gmail.com or contact us through our Contact Us page.
2. Mention:
   • Order Number
   • Customer Name
   • Reason for Return/Exchange
   • Supporting Photos/Videos
3. Our team will review the request within 2–3 business days.
4. If approved, further instructions will be shared.

5. Refund Policy

If a replacement is unavailable, a refund may be issued.

• Refunds will be processed to the original payment method.
• Refunds are typically completed within 7–10 business days after approval.

Shipping charges are non-refundable unless the error was caused by us.

6. Damaged Package on Delivery

• Record an unboxing video before opening the package.
• Report the issue within 24 hours of delivery.

Claims without proper evidence may not be eligible for replacement or refund.